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Building Blocks. Photo by JOSHUA COLEMAN on Unsplash
Anthropology Business Context Corporate Culture Management Thinking UX

The importance of a good trading language.

I started thinking about the idea of trading languages a while back when I learned about Swahili. I had learned that Swahili is comprised of about 20% Arabic words and that it may have been because of its use in trading in east Africa, making trading across cultural groups more efficient. I noted that much like in trade, when working in project teams, having a common trade language can help make communication much more efficient

Looking out an airplane window.
Business Service Design Thinking UX UX Anywhere

Service design. It’s the little things.

Perhaps, in an effort to cut costs, airlines have started offering in-flight entertainment through an app that you can download on to your own device, rather than putting screens in the back of the seat in front of you. This would probably be fine, except that not everyone has a device, and you don’t necessarily find out ahead of time.

Image of an Elevator keypad and floor markers
Thinking UX UX Anywhere UX to the People

Thinking it All The Way Through – Using Proper Labels

Recently I came across what will likely become the new elevator experience. I was downtown for some training and had pulled into an underground car park for the day. After I parked my car, I went to the elevator and was faced with a keypad. There was a G on it, so I pushed it, assuming that it was for Ground floor. Before I got into the elevator car, I took note of the fact …

Ottawa U Map
Thinking UX UX Anywhere UX to the People

A Plug for the Road Less Obvious

Recently, I watched a TED talk by Daniele Quercia titled “Happy Maps“, in which he encouraged all of us to take a chance sometimes and take the road less travelled, rather than the most efficient. As he put it, you can likely have a more enjoyable experience by eschewing the world that is “fabricated for efficiency” and look for something that is perhaps, quieter, greener, and more beautiful.

Three-in-one image of a manual soap dispenser, manual sink faucet, and automatic paper towel dispenser in a public restroom.
Thinking UX UX to the People

Upgrading The Past Vs. Rethinking The Future

Has this ever happened to you? You walk into a restroom and you put your hand under the tap, only to realize after 5 seconds of performing hand gestures under it that it is a manual tap? Then, you go to the paper towel dispenser and look for the lever to press, only to realize after another five seconds of basically reenacting the monolith scene of 2001: A Space Odyssey, that it’s an automated one?